Tata Sky

Tata Sky

Tata Sky is a DTH satellite television provider in India. It is a joint venture between the Tata Group, that owns 80% and STAR TV that owns a 20% stake.

Tata Sky was incorporated in 2002 but 'Tata Sky was launched' in August 2006. It currently offers close to 110 channels and some interactive ones.

Its current tagline is "Isko laga daala, toh life jingalala!".

The company uses the Sky brand owned by BSkyB.

From: Tatasky.com

Tata Sky profile

Who are the promoters of Tata Sky?
Tata Sky is a joint venture between the TATA Group and STAR.

When was the service launched?
Tata Sky satellite television service was launched on 8^th August, 2006.

General

How does Tata Sky work?

1. Tata Sky uplinks all channels from broadcasters to its satellite (INSAT 4A).
2. The satellite sends these channels in digital format to the minidish fixed outside your home.
3. The minidish relays the channels to the digicomp which decodes the channels and sends them to your television, giving you an unparalleled television viewing experience with DVD quality picture and CD quality sound.

How is Tata Sky different from analogue cable?
Unlike analogue cable, you will be able to watch all television channels in DVD quality picture and CD quality sound.

Does the service get affected by rains?
A few minutes of outage might occur during rains. This phenomenon is called RAIN OUTAGE and occurs in DTH platforms across the world. We have tried to cut down this delay so it might happen only for one or two minutes in a year. This too is automatically detected and gets corrected by itself.

Tata Sky satellite television service

What does Tata Sky offer?
Tata Sky offers five different packages, designed to suit the varying needs of our subscribers. The packages include a wide array of television channels in DVD quality picture and CD quality sound and a host of new-age interactive services (Actve Cooking, Actve Wizkids, Actve Learning, Actve Stories, Actve Sports, Actve Games, Actve Newsroom, Actve STAR News, Actve Astrology and Actve Darshan).

What are the different packages available on Tata Sky?
Choose from five Base packages, designed to offer you maximum choice.
South Starter Pack: Rs 200 per month
Family Pack: Rs 250 per month
Super Saver Pack: Rs 300 per month
South Value Pack: Rs 300 per month
South Jumbo Pack: Rs 350 per month

Tata Sky also offers Add-On packages in addition to the Base packages. Choose from
Sports Gold Pack: Rs 199 per annum
Lifestyle Gold Pack*: Rs 30 per month or Rs 300 per annum
Education Gold Pack: Rs 30 per month or Rs 300 per annum

Prices of the packages mentioned above are inclusive of all taxes.
To view a complete listing of the channels in each package click here.
*applicable for select packages only

Will I get all my favourite channels on Tata Sky?
Depending on the channel package you select, you can get popular television channels including STAR, Sony, Zee, SUN, HBO, Cartoon Network, Discovery, Disney, MTV, NDTV, ESPN, STAR Sports, National Geographic Channel, Eenadu, television Today, Asianet and many more. Click here to view channel packages.

Are there any regional channels?
Keeping in mind our diverse audiences, we have several regional channels covering Tamil, Malayalam, Telugu, Kannada, Oriya, Bengali, Punjabi, Gujarati, Marathi and many more languages. SUN channels are also available on Tata Sky as a part of the South Starter Pack, the South Value Pack and the South Jumbo Pack. To view a complete listing of the channels in each package click here.

How do I subscribe to SUN channels?
SUN channels are available as a part of the South Starter Pack, the South Value Pack and the South Jumbo Pack. To view a complete listing of the channels in each package click here. To subscribe to any of the above packages, call the Tata Sky helpline.

What is Tata Sky's SMS number?
Our SMS number is 56633. You can SMS only from your Registered Mobile Number (RMN). To register, send RMN to 56633 from your mobile phone.

What services are available through SMS?
You can recharge your account, order a movie on Showcase and check your account balance by sending us an SMS through your Registered Mobile Number (RMN). To avail of our services, SMS the following to 56633:

SMS services for subscribers

• To recharge: RC <16-digit>
• To order a movie on Showcase: SC
• To get account balance and due date: BD
• To subscribe to Add-On packages: ADD

SMS services for prospective customers

• To buy Tata Sky: BUY
• To locate dealer: DL

Remember, you can use our SMS services only through an RMN, so register your mobile number with us today.

What interactive services does Tata Sky offer?
Tata Sky offers five new-age interactive services: Actve Cooking, Actve Wizkids, Actve Learning, Actve Stories, Actve Sports, Actve Games, Actve Newsroom, Actve STAR News, Actve Astrology and Actve Darshan.

What is Actve Cooking?
On Actve Cooking you can get your favourite recipe when you want at the press of a button. The service features four new and easy-to-cook recipes daily, from master chefs across the country along with handy kitchen tips.

To go to Actve Cooking, press the Actve button on your Tata Sky remote and select Actve Cooking. Alternatively, go to NDTV Good Times (channel no. 219) and press the red button.

What is Actve Wizkids?
Designed specifically for preschoolers, Actve Wizkids is a television based service that aims to continue a child’s learning process at home through a host of fun-filled games covering Mathematics, the English language and General Knowledge. The games are refreshed regularly, so that a child never gets bored.
Click here to know more about Actve Wizkids.

What is Actve Learning?
A quiz based educational service covering Maths, GK and Science for children in the age group of 7-11 years. The content for this service is provided by 24x7guru.com
Click here to know more about Actve Learning.

What is Actve Stories?
A television based story book that children can read and listen to at their own pace. The service features new stories in English and Hindi everyday from the likes of Panchatantra, Jataka tales and Hitopadesh.
Click here to know more about Actve Stories.

What is Actve Sports?
With Actve Sports you can watch a cricket match with exclusive features like multiple camera angles, choice of commentary language, highlights on-demand and player statistics, all at the press of a button. This service is available on select events only.

What is Actve Games?
Actve Games is a range of interactive games for all ages. These games can be played on your television with the help of the Tata Sky remote. The games are refreshed periodically.

What is Actve Newsroom?
Actve Newsroom allows you to watch four English news channels (NDTV 24x7, Headlines Today, Times Now and CNN IBN) on one screen, giving you a complete perspective on any breaking ground story.

What is Actve STAR News?
Actve STAR News is a new-age interactive service which puts you in control of how and when you want to watch the news. The service presents you with four screens on a single window, enabling you to go directly to Headlines, Top Stories or Features.

What is Actve Astrology?
Find out what each day has in store for you with daily predictions from Bejan Daruwalla’s Ganesha Speaks.
Click here to know more about Actve Astrology.

What is Actve Darshan?
Get darshan of the ISKCON temple, Juhu and the Shirdi Sai Baba temple on your television, throughout the day. This new service is brought to you in partnership with STAR News.
Click here to know more about Actve Darshan.

What is Showcase?
Watch the latest blockbusters from the comfort of your home on Tata Sky’s pay-per-view service, Showcase. All movies come with just a single ad-break and in original print. The movies can be ordered once and enjoyed multiple times through the day.

Can I regulate what my children watch on television?
Yes. You can regulate what your children watch with Tata Sky‘s parental control feature. This unique feature allows you to lock movies based on parental ratings or even an entire channel.

What is Guide?
The guide provides you with a 7-day on-screen listing of programmes across all channels and allows you to plan your television viewing for a week.

What other special features does Tata Sky offer?
Reminder
This feature allows you to set a reminder for your favourite programmes up to 7 days in advance, ensuring you never miss a beat of your favourite show again.

Favourites
You can set up to 20 channels in the order of your preference as a part of your favourites list.

Search & Scan Banner
This feature allows you to find out what’s playing on another channel without changing the channel you are watching.

The banner appears at the base of the television screen without interfering with what you are watching and disappears automatically after giving you the schedule of programmes across all channels.

Customer service

What should I do in case of any problem with my digicomp?
All digicomps are covered under a Base Warranty for a period of 12 months from the date of installation (“Warranty Period”). Should you encounter any problem, please call the 24x7 Tata Sky helpline. Our Tata Sky associate will be able to help you resolve the problem. If the problem persists, we have a dedicated team of Tata Skyengineers who are trained to solve any technical problems that you may encounter. Post the Warranty Period, Tata Sky also offers an Annual Service Commitment service to its subscribers. You can get the details of the same by calling the Tata Sky helpline (for details on the Warranty Period, kindly refer to your Tata Sky Subscription Contract).

I need to understand the features on Tata Sky, what should I do?
Call our 24x7 helpline. Our associates are trained to answer subscriber queries in 11 languages. For frequently asked questions switch to the ‘Help Channel’, channel no. 100 on your television.

Hardware and recharge options

Where can I purchase Tata Sky?
You can request for free home delivery of Tata Sky by calling our helpline. It can also be purchased from all leading electronic stores pan-India or online.

Click here to buy Tata Sky

Is Tata Sky available all over India?
Yes. Tata Sky is available across the country.

How do I recharge my account?
You can choose either of the two options below to recharge your account.

1. Recharge through credit card or net banking account
   Use your credit card to make payments by calling the Tata Sky helpline and choosing the ‘recharge through credit card’ option. You can also use your credit card/net banking account to recharge your Tata Sky account online through a secure payment gateway. Go to My Tata Sky on www.tatasky.com Then choose Account Recharge in the main menu and select the credit card/net banking payment option. If you recharge online, you will not require a recharge PIN, your Tata Sky account will be credited directly.
2. Voucher recharge
   Purchase a recharge voucher of the desired denomination from any Tata Sky dealer. Scratch the back of the voucher to view the 16-digit recharge PIN. To recharge your account choose any of the options below:
• Go to My Tata Sky on www.tatasky.com, choose Account Recharge in the main menu and select the Voucher Recharge option
OR
• Send RC <16-digit> to 56633 from your Registered Mobile Number (RMN) To register your mobile number, send RMN to 56633 from your mobile phone.
OR
• Call the Tata Sky helpline and provide your recharge PIN
  

What recharge denominations are available?
The following recharge denominations are available – Rs 200, Rs 300, Rs 500, Rs 1000, Rs 2500 (with a bonus of Rs 200) and Rs 5000 (with a bonus of Rs 500). However, if you choose the option of recharging online through your credit card/net banking account on My Tata Sky you can recharge for any amount between Rs 200 to Rs 30,000.

What is the warranty on the digicomp?
We offer a 12-month warranty on the digicomp and the initial installation. Post the Warranty Period, Tata Sky also offers an Annual Service Commitment service to its subscribers. You can get the details of the same by calling the Tata Sky helpline (for details on the Warranty Period, kindly refer to your Tata Sky Subscription Contract).

My television set has very few channels, will I be able to view all the channels that Tata Sky has to offer?
The Tata Sky digicomp supports viewing of a large number of channels, irrespective of the number of channels on your television set.

What is the ideal solution for me if I have more than one television at home?
We have two unique solutions for you.

1. Multiroom subscription
   - One digicomp per television
   - Can watch different channels on different televisions at any given time
   - Subscription charges for the 1^st digicomp applicable as per the package
   - Avail of the same package on the 2^nd, 3^rd and 4^th digicomp for only Rs 125 per month, per digicomp (inclusive of all taxes)
   - 50% waiver on installation charges for the 2^nd, 3^rd and 4^th digicomp


2. Digilink
   - Need only one digicomp per two televisions
   - Have to watch the same channel on both televisions at any given time
   - Additional hardware (digilink) to be purchased
   - Subscription charges for the 1^st television applicable as per the package selected
   - No additional subscription charges for the 2^nd television
   

Do you have a solution for multi-storeyed buildings?
Residents of a multi-storeyed building, getting a Tata Sky connection, are required to get society permissions prior to their purchase.

Tata Sky also offers a Multi Dwelling Unit (MDU) solution for multi-storeyed buildings, with the option of using a single minidish for the entire building. Individual homes still need to have their own digicomps and maintain individual subscription accounts with Tata Sky.

If I relocate, what happens to my connection?
You can take your Tata Sky digicomp with you to any place in India. Call our helpline to find out more about our relocation policy.

What is non-standard or premium installation?
Tata Sky’s standard installation is with 20 metre cable length. Any installation that calls for an increase in the length of the cable or any form of internal cabling, special mounting or RF connection to additional televisions, would be categorized under non-standard or premium installation. Please speak to the Tata Sky associate for more information on this before your purchase.